Frequently Asked Questions

A searchable version of the webCafé FAQ, including downloads, guides, and a web interface to our customer service ticketing system, can now be found in this site's Help & Support/FAQs section.

• Why can't I access webCafé or upload files at certain early-morning times?
• I am an alumna or alumnus of the Wharton School. Why can't I access webCafé resources?
• Why isn't webCafé available for my ad-hoc team or for-profit project, and what alternatives are there?
• How can I make sure that details of people's votes in a Poll are not sent out in nightly email notifications?
• A file I wish to edit, move or delete is "reserved for editing." What should I do?
• How long after the end of a course does the webCafé room remain accessible to students?
• When using the "eRoom plug-in software" interface option, my login does not work. I can log in using "Just the web browser" only. What should I do?
• On the "My eRooms" page, I don't see the course I am taking or teaching at the top under "Active eRooms." How can I get to its webCafé room?
• How can I make webCafé accessible directly through Office or Windows as described in the online help?
• Can I send reminders of Calendar events by email to students or team members?
• My company's firewall or proxy server requires me to log on in order to access webCafé or to download documents from it. What can I do?
• My download of a file seems to be "stuck" at a certain percentage less than 100%. What can I do to work around this?
• Did the webCafé Team send me a message that my computer is compromised?
• Is webCafé the same thing as eRoom? Why do you call it webCafé?
• Why doesn't my PennKey work for webCafé access?
• I just registered for a course or won a seat in the MBA Course Auction. Why can't I access the webCafé room for the course I am taking?
• How can I make a folder or other item private so that only I or a select few can open it and the items it contains?
• I created an Inbox in a webCafé room. Why won't it retrieve email?
• How can I request a webCafé room for a Wharton course?
• How do I add a user to a webCafé room that I coordinate?
• How can I give someone else the right to edit a file or other item that I added or created?
• How can I request a webCafé room for a Wharton MBA student organization?
• Are webCafé rooms provided for administrative projects?
• How can I request a webCafé room for a Wharton research project or committee?
• How do I obtain a Wharton computing account?
• Why doesn't every student receive nightly email notifications?
• Can I make a link in a Discussion topic or Note if I don't have the plug-in?
• Is there a way to download multiple files at once in webCafé?
• What are some ways of sending email to all students in my course?
• Is it possible to read eRoom pages while not connected to the Internet?
• Can webCafé host a room for a team in the Wharton Business Plan Competition?
• How do the administrative features of the Team Signup tool work?
• Does webCafé include the real-time meetings feature described in the eRoom online help?
• Why can't I access the webCafé room for a club I'm interested in or am a member of?
• How does the Grade Book work?
• Is webCafé compliant with Section 508 government accessibility standards?
• My account works for other Wharton systems. Why can't I log in to webCafé?
• How can I create signup sheets in a webCafé room?
• When trying to open a file, I instead see a message, "You must have Active Scripting enabled..." How do I fix this?
• I use "download manager" software to ensure that I can completely download files from the Web. Why are my downloads from webCafé not working?
• How do I upload a file to webCafé?
• How do I edit a file?
• How do I rename a file?
• How do I delete a file or item?
• Can I get an file or item back after it is deleted?
• I can't print certain PDF files, and on-screen they look blurry. Can you help?
• Why do I get an email from webCafé each morning?
• Why is webCafé sending me HTML email messages? I can't read them, or they appear blank.
• How do I turn off (or turn on) nightly email notifications?
• What does the eRoom plug-in software do?
• How can I tell if the plug-in is working, and can I activate it if necessary?
• I'm prompted to choose "Just the web browser" or "eRoom plug-in software" over and over. What should I do?
• How do I reply to a discussion comment?
• Why can't I keep the plug-in active on my Windows 98 or Windows ME-based computer?
• Why are students able to post items in a course room's top-level folder, Course Materials folder or Course Calendar?
• Why can't a student sign up other students for their team using the Team Signup custom course tool?
• If I reply to a nightly email notification message, will the reply reach my professor or teammates?
• What are the membership rules and guidelines for coordinators of webCafé rooms for student organizations?
• How do I apply or remove the "read-only" setting?
• How do I make ZoneAlarm work with webCafé?
• I use AdSubtract to block pop-up ads. Can I make it work with webCafé?
• Is the eRoom plug-in compatible with Windows XP Service Pack 2?
• How does the Poll feature of webCafé work ?
• How does the Slot Signup administrative menu work?
• Can I put a large video file on webCafé?
• Can I import grades from Excel into the Grade Book?
• Can the plug-in software synchronize webCafé calendars with Outlook?
• How can I reduce clutter within a Discussion area overcrowded with topics?
• Is it possible to set up a folder so that every new file we add can be edited by a group of people, rather than just the original uploader?
• Is there a way to upload multiple files at once to webCafé?
• What should I do if I get a "login failed" or "locked out" error message?
• What are the system requirements for using webCafé?
• How can I clear my web browser's cache?
• My password does not work for webCafé. Where can I get help for this?
• Why can't students taking a course request a webCafé room for that course?
• When trying to open PDF files, Adobe Acrobat pops up a message saying "This file cannot be found". How can I open the file?
• Does webCafé have a way for students to download and submit timed take-home exams or assignments?
• Is there any way to make the Recycle Bin invisible to all but a few individuals, or to hide its contents so that participants will not be able to restore files?
• My login attempt produced a "...you do not have rights to it" error message. Is my account working for access to webCafé?
• Are my files in webCafé backed up, or do I need to take action on my own regarding backups?
• How can I request a webCafé room for a Wharton undergraduate student organization?
• How can I work with student files submitted via the Assignment Submission optional feature?
• Is there any way to reorder the questions in an existing poll?
• I just created my Wharton account. Why can't I access webCafé?
• Which pages from the eRoom online help are most relevant to Wharton's webCafé?
• What are the custom course tools that can be added to webCafé rooms for courses?
• Are webCafé rooms available for MBA learning teams?
• How do students join, change or leave teams using the Roster database in Team Signup?
• Why isn't webCafé available for Penn student or alumni organizations?
• When I try to open a PDF file from webCafé, Acrobat pops up an error message saying "This file cannot be found." How can I open the file?
• Why doesn't webCafé show "thumbnail" images of photos in a folder?
• What is a ".DS_Store" file, and why does it appear in webCafé? Can I delete this or prevent my Macintosh computer from causing it to appear?
• When downloading a large number of files at once, I encountered a "...directory could not be found" error message. Can I work around this?
• How can I change or reset my Wharton account password?
• Are usage reports available showing students' visits to my course webCafé room?
• Does webCafé have a privacy policy?
• How can I hand off coordination of a student organization's webCafé room?
• When moving or deleting old items, I received a pop-up message: "Unfortunately, eRoom was unable to delete (an item), because one of its children is read-only" (or "...one of its children is reserved for editing"). How can I work around this?
• How can I get past the "You must have Active Scripting enabled..." message?
• I expect to have unregistered Penn students and outsiders attending my class regularly. How will they access my course site?
• What are the guidelines for students using storage space in community webCafé rooms?
• Without the eRoom plug-in software, is there any way to drag/drop or copy/paste multiple files and folders at once between webCafé and my computer?
• When I try to drag and drop a file or folder from webCafé to my computer using the eRoom plug-in, why is a link or shortcut created instead?