eRoom Plug-In Setup

The optional eRoom plug-in software enhances your use of webCafé, adding rich-text editing for comments and (in most cases) additional automation of file uploads and downloads. See our plug-in tutorial for more details.

To use the eRoom plug-in, you need to have one of the following browsers:

• Microsoft Internet Explorer 7.x or 8.x
  • The plug-in does work with IE 6.x, but we do not recommend or support that browser.
    
• Mozilla Firefox 2.x or 3.x
  

and one of the following operating systems:

• Microsoft Windows XP (with Service Pack 1 or higher)
• Microsoft Windows Vista

Note: The eRoom plug-in cannot be installed in Wharton's public computing labs, classrooms or group study rooms.

First-time setup

To install the eRoom plug-in on your own computer, you must first log in as an Administrator or Power User (or run the installer as Administrator as described in Step 4's Option), then do the following steps:

1. Click here to download a file, ClientSetup_7.42.exe, from the Help & Support/FAQs area of our site.
   
   
2. Choose to save the ClientSetup_7.42.exe file to your desktop, or to a directory on your computer.
   
   
3. Locate the ClientSetup_7.42.exe file you saved and double-click it. (Option: If you are not logged in as Administrator, right-click the ClientSetup_7.42.exe program and choose Run as Administrator.) Installation will start; during the installation, it is OK to give your permission (choose "Yes" or "OK") to questions which may arise during the installation.
   
   
4. After the eRoom installation program finishes, reboot your computer. While a reboot may not be required at this point, it's strongly recommended -- in part to help with the next step, and also because an immediate attempt to use the plug-in may result in being asked to install it again (particularly if you used Run as Administrator in Step 4, rather than installing while logged in with your Administrator or Power User account).
   
   
5. Check your firewall settings to make sure that ERClient7.exe is allowed to use your Internet connection.  (Some firewalls will either do this automatically or will ask you for permission during the next step.)
   
   
6. Go to your My eRooms page. Press my member info to make sure the "Use eRoom plug-in software" checkbox is active, then click the OK button near the top of the Member Information page. At this point, if you are prompted to "Update the eRoom plug-in software", ignore that prompt. Instead look for a question at the top of the webpage, but below the browser address bar and toolbar buttons (in Windows, this bar appears in yellow and asks "This website wants to run the following add-on: 'eRoom Client 7.42' from 'EMC Corporation.' If you trust the website and the add-on and want to allow it to run, click here..."; Firefox uses a different wording). Choose Run Add-On or Yes to give the plug-in your permission to run inside the browser.
   
   
7. Optional step for IE running on Windows Vista only (not needed for Firefox or Windows XP): If you would like to enable drag-and-drop of files and folders between webCafé and your Vista-based computer, perform an additional configuration step for Internet Explorer described in this Help & Support/FAQs article.

The eRoom plug-in software should now be active. If your plug-in did not become active, or if you need more information about plug-in activation, consult this article from the webCafé Help & Support/FAQs.

Upgrade instructions (if you already had the plug-in installed previously)

Perform steps 1-4 above; if you had previously uninstalled the plug-in, you may also need to do step 6.